Mary Ann Miller

• Develop and maintain awareness of and competence in the use of behavior modification and coaching skills.

 

• Competently employ motivational interviewing strategies to encourage individuals to explore motivation, enhance readiness and move members through a behavior change plan.

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• Define health behaviors or concerns that would potentially improve health if targeted for change.

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• Develop and maintain general knowledge of interventions related to a variety of service areas that may include obesity, smoking, sedentary lifestyle, poor nutritional habits, behavioral and physical health needs as defined by management.

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• Assess members readiness to change by conducting thorough personal health reviews.

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• Engage members who have specified risk factors in the collaborative development of a personalized behavior change plan to address the risk factor(s) in conjunction with other health care teams and their providers when appropriate.

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• Merge health behavior change skills with technology when using digital modalities.

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• Use technology, social media, and digital communication tools to facilitate behavior change when using digital modalities.

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• Follow department guidelines when interacting with members or colleagues virtually, digitally, telephonically or face to face.

 

• Quickly identify signs of risk and triage to crisis team or supervisor following standard protocol.

 

• Accurately document member contacts in a timely fashion following workflows.

 

• Track member progress toward defined goals.

 

• Provide timely feedback to providers and other care teams about members? progress.

 

• Work collaboratively with other members of the Health Management team and others within and outside the organization.

 

• Communicates respectfully and acknowledges different perspectives.

 

• Mindful of how words and actions impact others.

 

• Develop and maintain knowledge of UPMC and community health resources

 

• Educate members using evidenced based knowledge, content, and resources from approved or nationally recognized sources. Adhere to guidance from leadership and medical directors regarding practice, scope and expectations. If a coach holds active and nationally-recognized licensure or certifications, they will provide expert guidance related to that topic, within the scope of their licensure or certification and as defined by their leadership. Their roles include: coaching, providing education, and utilizing clinical expertise. This may include making recommendations to fulfill care plans or prescriptions approved by a provider.

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• Projects: 

  • Voice Recording/Alexa Project​

  • Mindfulness Speaker Series: Created at presentation on Mindfulness in Tobacco Cessation, created a guided meditation, and presented at our Monthly Team Meeting. 

  • Volunteered as a 2023 United Way Champion

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